Delivery
We ship within India only. Delivery is free on every order, whatever the pack size.
- Orders placed before 6 PM on a working day are dispatched the same day. Orders after 6 PM, or on a Sunday or public holiday, go out the next working day.
- Delivery usually takes 3 to 5 working days from dispatch, depending on your pin code. Remote areas can take a little longer.
- Courier delays, weather and holidays can push these out. The timings are our normal service, not a guarantee.
Tracking your order
When your order ships you get a confirmation with a tracking link on the email and phone number you used at checkout. If you have not heard anything within two working days of ordering, write to illegalsoupp@gmail.com with your order number.
Payment
Orders on this site are prepaid. You can pay by UPI, debit or credit card, net banking or wallet on Shopify's secure checkout. Cash on Delivery is not available. We never see or store your card details.
Damaged or faulty
If your bottle arrives damaged, the lid magnet does not hold, the lid leaks, or anything in the box is missing, tell us within 7 days of delivery:
- Email illegalsoupp@gmail.com with your order number.
- Attach a photo or a short video showing the problem (and the outer box, if it was damaged in transit).
- We reply within one working day and send a replacement, or refund you in full if you prefer. If we need the bottle back, we arrange and pay for the pickup.
An unboxing video is the fastest way to settle a transit-damage claim, so it is worth recording one when the parcel arrives.
Change of mind
Because the bottle is a food-contact item, we cannot take back a bottle that has been used. If it is unused and in its original packaging, write to us within 7 days of delivery and we will tell you how to return it. In that case the return shipping is paid by you and we refund the product price once it reaches us in its original condition.
The booster ring is a one-time adhesive. Once it has been stuck to a phone or case it cannot be returned, so check your phone on the compatibility guide before you stick it.
Refunds
Refunds go back to the original payment method. Once approved, Shopify and your bank usually take 5 to 7 working days to show the money in your account.
Cancellations
You can cancel any order that has not yet been dispatched: email us as soon as you can with your order number and we refund you in full. Once a parcel has left us it cannot be cancelled, but the change-of-mind terms above still apply.